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Refund & Cancellation Policy

Last updated: September 16, 2026

This Refund & Cancellation Policy explains when you can cancel a purchase or request a refund for products and services purchased through Webshop Toolbox.

Webshop Toolbox primarily provides digital tools and services. Because of the nature of digital products and services, different rules may apply depending on whether you purchase as a consumer or as a business.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

1. Contact

If you have a question about a purchase, cancellation, or refund, please contact us at:

info@mennobouma.com

Please include, where possible:

  • Your name;
  • The email address associated with your Webshop Toolbox account;
  • Order number;
  • Product or tool concerned;
  • Reason for your request.

We will review your request and respond as soon as reasonably possible.

2. Consumer Right of Withdrawal

If you are a consumer in the European Union, you may generally have a statutory 14-day right of withdrawal when purchasing services or digital products online.

The withdrawal period generally starts when the contract is concluded for a service, or when digital content is supplied, depending on the nature of the purchase.

However, specific rules apply to digital content and digital services that begin immediately after purchase.

3. Immediate Access to Digital Tools

Webshop Toolbox tools are digital services that may become available immediately after payment.

During checkout, where required, we will ask you to expressly agree that we may begin providing the digital service before the end of the statutory withdrawal period.

Where legally applicable, you may also be asked to acknowledge that, once the service has been fully performed, your statutory right of withdrawal ends.

This is particularly relevant when you immediately use a Webshop Toolbox tool and request the generation of content, strategies, analyses, reports, or other outputs.

We will provide any legally required confirmation of your agreement after purchase.

4. Cancelling Before Using a Tool

If you are a consumer and your statutory right of withdrawal still applies, you may cancel your purchase in accordance with applicable law.

If you have not yet used the purchased digital service, we will process the cancellation in accordance with the applicable withdrawal rules.

Where a statutory withdrawal right does not apply, cancellation is subject to the terms of the specific product purchased.

5. Using a Tool During the Withdrawal Period

If you are a consumer and you expressly request that a digital service begins during the withdrawal period, the applicable legal consequences may depend on the nature and extent of the service provided.

Where applicable law allows a withdrawal right to remain in place, you may be responsible for the proportionate amount of the service that has already been provided.

Where the law permits the withdrawal right to expire because the service has been fully performed following your express request and acknowledgement, the right of withdrawal may no longer apply.

We will always apply the mandatory consumer protection rules applicable to your purchase.

6. Problems With a Digital Product or Service

Webshop Toolbox products and digital services should function as reasonably expected based on their description at the time of purchase.

If a tool does not function properly, please contact us so that we can investigate the problem.

Depending on the circumstances, we may:

  1. Fix the technical problem;
  2. Provide the affected service again;
  3. Provide an alternative solution;
  4. Provide an appropriate refund or price reduction where required by law.

Consumers have statutory rights concerning defective digital content and digital services. These rights cannot be excluded by this policy.

7. AI-Generated Results

Webshop Toolbox uses AI technology to generate certain outputs.

AI-generated output can contain errors, omissions, outdated information, or results that do not meet your expectations.

A refund is therefore not automatically available simply because:

  • You do not like the generated wording;
  • You disagree with an AI-generated recommendation;
  • The generated content requires editing;
  • The output is different from what you expected;
  • The AI produces an imperfect result.

Our tools are designed to provide practical starting points and assistance. You remain responsible for reviewing and adapting generated output before using it.

However, if a tool has a technical malfunction or fails to provide the service that was purchased, please contact us. We will investigate the issue and provide an appropriate solution where required.

8. Business Customers

If you purchase Webshop Toolbox entirely for business purposes and you are acting in the course of your trade, profession, or business, statutory consumer withdrawal rights may not apply.

In such cases, cancellation and refunds are governed by the agreement, the applicable product terms, and this Refund & Cancellation Policy.

We may, at our discretion, provide a refund or other solution in individual cases, but this does not create a general contractual right to a refund.

9. Refunds

Where you are entitled to a refund, we will normally refund the amount using the same payment method used for the original transaction, unless another method is agreed.

Where applicable law requires a refund within a specific period, we will comply with that requirement.

If a purchase included multiple products or services, the refund may relate only to the affected product or service where permitted by law.

10. Promotional Offers

Special offers, discounts, bundles, or promotional products may have additional conditions.

Any such conditions will be communicated before purchase.

Promotional conditions cannot remove mandatory statutory consumer rights.

11. Subscriptions

Webshop Toolbox may introduce subscription products in the future.

Where subscriptions are offered, the checkout process and/or applicable product terms will clearly state:

  • The subscription price;
  • Billing frequency;
  • Renewal terms;
  • Cancellation procedure;
  • Any applicable notice period.

You may cancel a subscription in accordance with the applicable subscription terms and mandatory consumer law.

12. Account Cancellation

You may request deletion of your Webshop Toolbox account.

Deleting your account does not automatically create a right to a refund for previous purchases.

Where a refund is legally required, your refund rights remain unaffected by account deletion.

Certain information may need to be retained for legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

13. How to Request a Refund or Cancellation

You can request a cancellation or refund by contacting:

info@mennobouma.com

Where applicable, you may also use the cancellation or withdrawal functionality provided on our website.

Please provide:

Name:
Email address:
Order number:
Product:
Date of purchase:
Reason for request (optional):

You do not need to provide a reason when exercising a statutory consumer right of withdrawal.

14. Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or replace any mandatory rights you have under applicable law.

If a provision of this policy conflicts with a mandatory legal right, the mandatory legal right will prevail.

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time, for example when our services, products, payment methods, or applicable laws change.

The latest version will always be published on our website.

Last updated: September 16, 2026